Voluntary Legal Services (Pro Bono) is a service offered to members of the public free of charge by advocacy and legal consultancy firms participating in the voluntary legal services portal. The service will be provided during the time allocated by the firms on the portal.

The portal is open to all members of the public who wish to receive Voluntary Legal Services (Pro Bono).

1- Sign up, enter all information required and select the preferred language and means of communication;
2- Specify the area of law in respect of which legal services are required;
3- The platform will, based on the information entered by the member of the public, display a list of advocacy and legal consultancy firms along with their availability;
4- The member of the public will select the firm according to the time most convenient to him;
5- Communication between the firm and the member of the public will occur via the selected means of communication;
6- The firm will either provide the pro bono legal service or, decline the request for whatever reason; and
7- The member of the public will rate the usability of the platform.

Yes, the individual may select an advocacy or legal consultancy firm from the list of participating firms providing legal services on the portal.

In this case, the individual can instead specify the area of law which his request relates to, the preferred language and the preferred method of communication. Accordingly, a list of advocacy and legal consultancy firms and their available dates shall appear. The individual can then select the appropriate date and firm.

The individual will not be able to select a particular advocate or legal consultant. The portal will only show the names of the advocacy and legal consultancy firms without showing the names of the individual advocates and the legal consultants who will be providing the services.

No. The advocacy or legal consultancy firm may, after discussing the issue with the individual, decide that the firm is not able to assist with the enquiry.

Yes, the individual can submit a new request and choose another advocacy or legal consultancy firm from the list of participating firms on the portal.

Advocacy and legal consultancy firms provide the Voluntary Legal Services (Pro Bono) in accordance with the timings stated by the firms on the portal. Any timing that exceeds what was initially stated on the portal shall be subject to agreement between the parties.